Boost Member Retention with Wylo’s Community Forum Features

Creating an online forum isn’t just about attracting members. It’s about keeping them engaged and ensuring they return regularly. Retention is the backbone of any thriving community, and achieving it requires the right mix of interactive features, seamless communication, and a structured experience that keeps members invested.

That’s where Wylo’s community platform comes in. Think of retention like a good cup of coffee - strong, reliable, and something your community can’t live without. With Wylo, you’re not just serving instant engagement; you’re brewing a premium experience that keeps members coming back for refills. Before we deep dive into the ‘how’, let’s figure out the ‘why’.

Why Prioritize Retention in Your Forum?

• Sustains long-term growth – The more members stay, the more your community flourishes.

• Strengthens brand loyalty – A well-structured forum enhances trust and credibility.

• Enhances knowledge sharing – Retained members contribute valuable insights over time.

• Boosts monetization opportunities – A loyal community is more likely to engage with premium content, courses, and memberships.

Did you know? With Wylo’s modular approach, you can create a highly customized community experience, choosing only the features you need and paying only for what you use. Looking for just the forum? Well, you can do it.

Setting Up Retention-Focused Forum Features with Wylo

Let’s explore how Wylo helps you build a forum that improves retention with a video from our founder Omnath.

Automated Notifications for Engagement

Notify members instantly when they receive comments or votes on their posts. Keep members in the loop with real-time updates on discussions. Wylo also offers personalized notification settings to balance engagement without overwhelming users.

1. For members to customize their notifications, go to Settings > User settings > Notifications.

2. Disable or enable web and emails notifications as you want.

3. This is on a user level, which means anyone in your community will be able to set their notifications as they want. Cool, right?
   
   

Weekly Digest for Re-engagement

Automatically send a summary of top posts from your forum to members. Keep members informed about trending discussions and popular contributions. If you think about it, this is a perfect way to maintain engagement and improve retention without requiring daily visits.

1. To enable Weekly Digest, go to Options within Email preferences and click the toggle on. It’s that simple.
   
   

Send as Email

Reaching your members via email is still one of the best strategies to play with retention.

1. Publish a post in a channel you’ve set up.

2. Click the three-dot menu and select "Send as email."

3. Review the email preview and press "Send email."

4. That’s it! Your post will be delivered straight to the inboxes of all members in the respective forum channel.
   
   

Email logs

Keeping track of all the emails sent to your community members can be a daunting task. That's where Email logs come in handy. You can access a record of all the emails that have been sent from your community/forum.

1. To check the email analytics, go to Settings > Community settings > Email preferences > Email logs.

2. Based on results, you can optimize your community engagement and retention strategies.

Retention starts with strong engagement. If members don’t interact, they won’t stay. Learn how to boost engagement here.

Boost Retention and Build a Thriving Forum with Wylo

Wylo’s feature-rich community platform ensures that your forum isn’t just a place where members visit once and leave - it’s a space where they engage, contribute, and stay. With automated interactions, gamification, and structured discussions, you can create a high-retention forum experience that keeps your community active and growing.

Ready to build a community that retains members effortlessly? Start your free trial today - no credit card required. Or, if you’d like tailored guidance on setting up your forum, book a call with our friendly team. We’re excited to help you create an engaging, retention-driven community forum!