Build a Powerful Product Knowledge Base with Wylo
Create a structured knowledge base with Wylo’s all-in-one forum features. Organize content, boost engagement & streamline information sharing effortlessly.
Launching a knowledge base isn’t just about hoarding information - it’s about serving it up like a perfectly organized buffet, easy to find and impossible to resist. Done right, your knowledge base can become the MVP of your online community, whether it’s a customer support hub, a team’s secret weapon, or an educational treasure trove.
That’s where Wylo’s community platform comes in. With its extensive forum features, Wylo enables you to create, organize, and manage a robust knowledge base that helps users find answers quickly, fosters knowledge sharing while letting you keep the engagement high. In this guide, we’ll explore how Wylo simplifies the process of building a powerful, user-friendly knowledge base backed by a community.
So Why Create a Knowledge Base with Wylo?
Centralized Information Hub – Keep all essential information in one place, making it easily searchable.
Improved Self-Service Support – Reduce repetitive questions by providing users with instant access to answers and save support cost.
Enhanced Collaboration – Encourage community-driven contributions and discussions around key topics.
Seamless Organization – Categorize and tag content for effortless navigation and retrieval.
Scalability & Customization – Build a knowledge base that grows with your community and brand needs.
Did you know? With Wylo’s modular setup, you can tailor your knowledge base to include only the features you need, ensuring a streamlined, cost-effective solution.
Setting Up Your Knowledge Base in Minutes with Wylo
Creating a knowledge base with Wylo is a breeze. Here's a quick video tour from our founder for you.
Go to Settings > Community Settings > Forums
Create a dedicated channel group for your knowledge base (e.g., “Help Center” or “Resource Library” or "Product").
Add channels within the group based on categories (e.g., FAQs, Tutorials, Best Practices, Product updates, Feedbacks, Testimonials, etc).
Define content types (text-based guides, video tutorials, discussion-based solutions, etc.).
Set visibility & permissions to ensure the right users have access to relevant content.
Use post tags to make searching for information effortless.
Encourage contributions by allowing members to add insights, comments, and feedback.
Promote engagement with automated notifications for updates and responses.
Make use of "Send as email" option to send posts as emails for higher engagement.
Regularly update content to keep your knowledge base fresh and relevant.
With Wylo’s intuitive setup, you can have a fully functional knowledge base running in no time!
Maximizing Knowledge Base Efficiency with Wylo’s Key Forum Features
Advanced Search & Tagging
Make it easy for users to find relevant content with Wylo’s intelligent search function and custom tagging system. Users can filter results by keywords, topics, and post types, ensuring they get the right information quickly.
Rich Media Support
Enhance your knowledge base with images, videos, GIFs, and embeds. Visual content makes guides and tutorials more engaging, increasing comprehension and retention.
Automated Notifications & Updates
Keep your community informed when new articles or updates are added. Users can customize their notification preferences to stay updated without being overwhelmed.
User-Generated Contributions
Turn your knowledge base into a collaborative space by allowing members to contribute insights, ask questions, and provide solutions. Community-driven content fosters engagement and makes your knowledge base more dynamic.
Weekly Digest for Re-Engagement
Automatically send a weekly summary of new and trending articles to keep members engaged. This feature helps bring users back to explore fresh content. To send weekly digest, go to Settings > Forums > Advanced and enable the toggle.
Send as Email
Need to share a new guide or an important update? Convert a post into an email with just a few clicks:
Create a post in the knowledge base forum.
Click the three-dot menu and select “Send as email.”
Review the preview and send. Your knowledge base articles will now reach users directly in their inbox!
Analytics Dashboard
Track the performance of your knowledge base by analyzing email engagement and forum interactions. Use insights to refine content strategy and optimize user experience.
Start Building Your Knowledge Base with Wylo Today
A well-structured knowledge base is a game-changer for any community. With Wylo’s feature-rich forum capabilities, you can create an interactive, organized, and highly engaging knowledge repository that keeps your audience informed and connected.
Ready to build a knowledge base that stands out? Start your free trial today - no credit card required! Or, if you need expert guidance, book a call with our team to get started effortlessly.
